Часто задаваемые вопросы
Быстрые ответы на частые вопросы по счетам, картам, переводам и политикам безопасности.
Accounts
How do I open a bank account?
You can open an account through our mobile app or by visiting any branch.
Cards
What are the card tiers available?
We offer Standard, Gold, Platinum, and Black card tiers.
Deposits
What is the minimum deposit amount?
The minimum deposit varies by product, starting from ₸50,000.
General
Is my money safe?
All deposits up to ₸20,000,000 are insured by the Kazakhstan Deposit Insurance Fund.
Loans
How do I apply for a loan?
Submit a loan application through the app with your income documents.
Security
How do I reset my password?
Use the 'Forgot Password' link on the login page or contact support.
Support
How do I contact support?
You can reach us via the app chat, email support@rocketbank.company, or call our hotline.
Transfers
What transfer limits apply?
Daily transfer limits depend on your account type and verification status.